Shipping + Returns
 

Shipping

All Sugarcane Home products are thoughtfully prepared and packed by hand in our Louisiana studio.

Shipping Rate
We offer $8 flat-rate standard shipping on retail orders within the contiguous United States.

Priority shipping is available at checkout for an additional charge.

Processing Times
Most orders are processed and shipped within 3–7 business days. Because many of our products are handcrafted and prepared in small batches, some items may require additional production time before shipping.

Custom, made-to-order, preorder, and limited-release items may have different lead times. Any extended processing time will be noted on the product page or communicated directly.

Once your order ships, you will receive tracking information by email. Please allow the carrier time to scan and update your package after it leaves our studio.

Sugarcane Home is not responsible for carrier delays, weather-related delays, or packages that are lost or stolen after confirmed delivery.

Damaged Orders

We take great care in packing every order, but occasionally damage can occur in transit.

If your order arrives damaged, please contact us within 3 days of delivery and include:

  • Your order number

  • Photos of the damaged item

  • Photos of the interior and exterior packaging

Please retain the item and all original packaging until your claim has been resolved. We will work with you to arrange a replacement or other appropriate resolution.

If you received an incorrect item, please contact us within 3 days of delivery so we can make it right.

Returns & Exchanges

Because our candles and home fragrance products are handcrafted and fragrance is highly personal, we ask that you carefully review product descriptions and fragrance notes before ordering.

We accept returns of unused, unopened, and unaltered merchandise within 14 days of delivery.

Returned items must be in their original condition and packaging. Customers are responsible for return shipping costs, and original shipping charges are nonrefundable.

Once your return has been received and inspected, an eligible refund will be issued to the original form of payment.

For safety and quality reasons, we cannot accept returns of products that have been burned, sprayed, poured, opened, used, or otherwise altered.

Final Sale Items

The following items are final sale and are not eligible for return or exchange:

  • Custom or private-label orders

  • Personalized products

  • Vintage or one-of-a-kind vessels

  • Made-to-order pieces

  • Sale or clearance merchandise marked “Final Sale”

  • Wholesale orders

We are unable to accept returns based solely on personal fragrance preference after a product has been opened or used.

Questions About Your Order?

If something isn’t right with your order, please reach out. We want every Sugarcane Home order to arrive exactly as it should and will always do our best to resolve legitimate shipping or product issues promptly.